Ford recognizes Samoa Motors for outstanding customer experience

Pago Pago, AMERICAN SAMOA — Ford Direct Markets recently announced the winners of its annual Chairman’s and President’s Awards – a program designed to recognize its distributor partners for delivering outstanding customer experience and operations in 2020. 

Taking home the coveted Chairman’s Award from the Asia-Pacific region is Samoa Motors in American Samoa, and Ford Samoa.

 “At Ford, these are the most prestigious awards we, as a company, make to our distributor partners annually,” said Randy Krieger, President, Ford Direct Markets. “They are our way of recognizing the most outstanding initiatives and performances of the prior year, and thanking our key stakeholders across Ford’s Direct Markets for their continued efforts to ensure our customers are treated like family, and remain satisfied, loyal, long-term advocates for our Ford and Lincoln brands.”

Introduced in 2016 regionally, the annual awards programme evaluates distributors primarily on their highest level of overall customer satisfaction (CVP) and:

•                •          Highest level sales customer satisfaction (CVP)

•                •          Highest level service customer satisfaction (CVP)

•                •          Best sales performance (ASO)

•                •          Best parts performance (ASO)

A total of fifteen distributor partners won accolades across Ford’s vast Direct Markets business unit hailing from American Samoa, Cameroon, Cambodia, Egypt, Fiji, Kuwait, Laos, Malaysia, Morocco, Mozambique, Papua New Guinea, Qatar, Senegal, Tanzania and the United Arab Emirates (UAE).

Out of the fifteen awards, six distributor partners – Al Tayer Motors in the UAE, Al Mana in Qatar, ALJ Auto Jameel (LLC) in Egypt, InterAuto in Mozambique, Sime Darby in Malaysia, Samoa Motors in American Samoa, and Ford Samoa – took home the coveted Chairman’s Award. 

Ford’s Direct Markets include the Middle East, North Africa, Sub-Saharan Africa and Asia Pacific Direct Markets – Distributors across these territories have displayed outstanding commitment and contribution to the Ford business, and together, Ford and its partners continue to create must-have products and services.